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Frequently asked questions

Do I need a prescription?

YES – If you are ordering a prescription drug, your order will need to be accompanied by a valid doctors prescription. Prescriptions can be faxed to us (toll-free) or uploaded during the order process.

NO - If you are ordering an OTC (over the counter) medication, no prescription is required.

A licensed pharmacist will evaluate and dispense your order as per international standards.

What is the cost of shipping?

Shipping at OPMeds is always FREE - there are no hidden charges or taxes. The price you see is the price you will pay.

What forms of payment does OPMeds accept?

We currently accept Visa, Mastercard and Amex.

When will my Order be delivered?

OPMeds ships via 1st class airmail and registered air mail. Delivery can be expected between 5 and 21 business days. The average delivery time is within 10 days.

Large orders may be shipped in multiple packages, and may arrive on different days.

Brand name medications and Generic medications will be shipped separately and may not arrive on the same day.

Where do you ship from?

Orders are shipped from our warehouses in the South Pacific or Indian Ocean.

How do I place an order?

Browse our website at www.opmeds.com and click "Add To Cart" from any product page. You will be taken to our secure shopping cart. Click Checkout, and follow the checkout process. You will be asked to confirm your order before final placement of the order and the issue of your order number.

Are credit card transactions over the Internet safe?

The credit card area on our site is secure. We utilize industry standard Secure Sockets Layer (SSL) technology to allow the encryption of all credit card information. This means information passed between your computer and our web site cannot be read by any third party.

What happens to my personal information?

ALL customer Information is 100% safe and secure. OPMeds will not sell or share your information with any 3rd party. Ever.

Why choose generics over brand name medications?

Simply put, generics are cheaper. Aside from being cheaper than branded medications, both of them are of the same indication,the same therapeutic use and of the same standard manufacturing process.

Generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound. Manufacturers can produce generic versions at much lower costs, thus passing on these savings to the customer.

Why is there a price difference between generic and branded medications?

Generics are less expensive because of the patent system. When new drugs are first introduced, they are patent-protected by certain governments for specific periods of time. During that time, other companies within those governments can't sell the drug. This allows the company that developed the drug to market it exclusively and secure a return on the investment which was spent on developing the original drug.

Once the patent expires, drug companies can apply to the Food and Drug Administration to sell generic versions of the drug. And because these generic manufacturers don’t have the same investment costs, they can often sell the drug for 50 percent to 80 percent less than the cost of the brand name.

Can you guarantee the quality of OPMeds generics?

YES. OPMeds generics are independently certified to be "bioequivalent / therapeutically equivalent" to their branded counterparts. This is done through a process called COA (Certificate of Analysis). Each batch manufactured for OPMeds receives a COA.

OPMeds generics have identical active chemical compounds when compared with their branded counterparts.

OPMeds generics may differ in color or shape from the branded drugs. This in no way relates to the effectiveness of the drug. The differences are present for manufacturing, commercial, patent or trademark reasons only.

What manufacturing standards does OPMeds comply with?

All our manufacturers comply with and/or are approved by strict FDA, WHO and GMP guidelines.

Our manufacturing facilities pass stringent and regular inspections by these relevant authorities.

What is the OPMeds cancellation policy?

You may cancel your order at any time before your order is shipped by contacting OPMeds Customer Service.

Once your order has shipped we cannot refund or cancel the order. However please do contact OPMeds Customer Service with any enquiries.

What is the OPMeds return / refund policy?

We cannot accept any returns on medication.
Non-Deliveries will be refunded or replaced.

OPMeds is a customer focused online pharmacy and will respond to all customer queries.

Is ordering medications over the internet legal?

YES. OPMeds ships to over 140 countries worldwide.

FDA regulations in the USA allow for the importation of personal medication, limited to 3 months worth of any single product at a time.

It is becoming more and more common for medications to be ordered over the internet. However, please check the latest customs regulations in your country before placing an order. We cannot guarantee customs clearance in your country. It is the customers responsibility to ensure compliance with any customs formalities or similar in your country of residence.

What if a product I ordered is out of stock?

OPMeds will advise within 24 hours if there are any products out of stock. Our Customer Service policy is to answer all queries promptly and efficiently.

Will my order be shipped discretely?

YES. Your order will be shipped in an unmarked package.

How can I find out if my order has shipped?

To check on the current status of your order please click here

If you dont know your order number, please sign in to www.opmeds.com as a returning customer, click My Account, click Order History to view your orders status.

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